FAQ

At PB Surrealism, we want to make sure you have the most enjoyable shopping experience. These are some FAQs to help you make a more informed decision before purchasing from PB Surrealism.

Shipping Policy

Shipping Policy on Original Art

Original art pieces are already finished and ready to be shipped inside of 1 business day. For domestic shipping in the United States, expect the order to be delivered in 3-5 business days after shipping.

Shipping Policy on Prints

Small and Medium Mixed Media Prints (sizes between 8"x10" inches to 24"x36" inches) are already printed and ready to be shipped inside of 1 business day. Photography Prints will need to be taken to the printer and ready to be shipped inside of 3 business days.

For domestic shipping in the United States, expect the order to be delivered in 3-5 business days after shipping.

Shipping Policy on Merchandise

Merchandise is printed by 3rd party companies and will be sent directly from their facilities. US Print companies will ship merchandise between 3-5 business days. Print companies outside of the US will ship merchandise between 5-7 business days.

For domestic shipping in the United States, expect orders from US companies to be delivered in 3-5 business days after shipping. For domestic shipping in the United States, expect orders from companies outside the US to be delivered in 10-15 business days after shipping

Return Policy

Return Policy on Art

Art purchases worth $1,000+ are final and nonrefundable. Art purchases that are less than $1,000 must contact PB Surrealism at pbsurrealism@outlook.com and send back the art within 30 days of delivery. Once the art has been received, a refund will be issued within 1 business day.

Return Policy on Merchandise

Merchandise that has been damaged upon delivery can be refunded or replaced when you contact PB Surrealism at pbsurrealism@outlook.com with proof of damage within 30 days. Refunds on damaged merchandise will be sent within 1 business day. The manufacturer will not refund purchases made by mistake, wrong size, wrong color or change of mind.

Privacy Policy

1. Collection of Contact Information:
When visitors provide their contact information through forms or other means on our website, we may collect personal identification information including but not limited to name, email address, phone number, and mailing address.

2. Use of Contact Information:
The contact information collected may be used in the following ways:
a. To provide information, content, or materials requested by the visitor;
b. To respond to visitor inquiries, concerns, or customer service requests;
c. To send periodic emails related to the visitor's interest in our website or service.

3. Protection of Contact Information:
We are committed to protecting the security of your personal information. All contact information collected is stored on secure servers and is only accessible to authorized personnel. We do not sell, trade, or transfer your personal contact information to third parties without your consent, unless required by law.

4. Opt-Out Policy:
Visitors to our website have the ability to opt-out of receiving emails from us by clicking the unsubscribe link provided in every email communication or by contacting us directly.

5. Third-Party Links:
Our website may contain links to other websites that are not owned or operated by us. We are not responsible for the privacy practices or content of these external websites. We encourage our visitors to review the privacy policies of these third-party websites.

6. Consent:
By using our website, you consent to the terms of our Privacy Policy regarding contact information. If you do not agree with this policy, please do not use our website.

7. Changes to Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. Any changes made to the Privacy Policy will be reflected on this page. Your continued use of our website following the posting of changes to these terms will mean you accept these changes.

If you have any further questions or concerns, please feel free to contact us through the contact information provided on the website.

General Questions

How do I Buy Now and pay Later?

When you checkout, you will be given the option to Buy Now and Puy Later through PayPal or Klarna. You must have an account with either one to use Buy Now and Pay Later.